Shipping policy

At GZUSK, we work to process and ship your order as quickly as possible.

Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. Processing time may be extended during peak seasons, holidays, or high-volume periods.

Shipping Time

After your order has shipped, estimated delivery time is usually 5-7 business days. Delivery timelines may vary depending on your location, courier handling, weather, customs procedures, or other carrier delays.

Shipping Cost

We offer free shipping on orders of $35 or more, as shown on our store. For orders below the free-shipping threshold, shipping fees may be calculated at checkout based on your destination and order details.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take 1-3 business days to appear after the carrier receives the package.

Incorrect Address or Delivery Issues

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or extra costs caused by incorrect or incomplete addresses. If you notice an address issue after ordering, contact us as soon as possible at help@xmsh-aftersales.info.

Customs, Duties and Taxes

International orders may be subject to customs inspections, duties, taxes, or import fees charged by the destination country. These charges, if applicable, are the responsibility of the customer.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at help@xmsh-aftersales.info with your order number and details. We will help review the issue and provide the next steps.